How It Works

From first contact to finished install—our process for bespoke cabinetry and joinery.

1. 1

   Enquiry

   Get in touch via our contact form or phone. Tell us about your project (e.g., understairs storage, fitted wardrobes, media wall) and we'll respond within 1–2 working days.

2. 2

   Survey

   We arrange a free site visit to measure your space, discuss design and options, and answer any questions. No obligation.

3. 3

   Quote

   You receive a clear, fixed quote. Once you're happy, we confirm the order and agree deposit and payment terms.

4. 4

   Deposit / Finance

   Standard Payment:

   • A deposit secures your slot (usually 50% of the total).
   • The balance is paid before or on completion.
   • Deposits are non-refundable once work starts.

   Finance via Klarna:

   • Full payment is processed via Klarna; deposits are not used.
   • You pay in 3 interest-free instalments (or other options offered by Klarna at checkout).
   • Credit is subject to status; approval is not guaranteed.
   • Orders cannot be cancelled once production begins.
   • All finance payments are handled through Klarna—your obligation to pay us remains the same.

   See our Finance page for full details.

5. 5

   Make

   Your item is made to order in our workshop. We'll keep you updated on progress and confirm an installation date.

6. 6

   Install

   We install on site and finish to a high standard.

   Payment:

   • Standard: Pay the remaining balance at installation.
   • Finance: Klarna processes the instalments according to your agreement.

   All workmanship is covered by our 2-year guarantee.